Disconnection Policy

At AaaJili, we understand that uninterrupted gameplay is crucial to your online gaming experience. However, we recognize that technical issues can occasionally occur, leading to disconnections during gameplay. This Disconnection Policy outlines our procedures for handling such situations and ensuring fair treatment for all players.

1. Disconnection During Gameplay

In the event of a disconnection during gameplay, whether due to technical issues on our end or yours, the following procedures will apply:

• If you experience a disconnection during a game round, the game outcome will be determined based on the result generated prior to the disconnection.
• If you have placed bets that were not processed due to the disconnection, those bets will be refunded to your account balance.

2. Responsibility for Internet Connection

Players are responsible for maintaining a stable and reliable internet connection while using AaaJili casino. We recommend using a high-speed internet connection to minimize the risk of disconnections during gameplay. If you experience frequent disconnections, we advise troubleshooting your internet connection or contacting your internet service provider for assistance.

3. Reconnection

If you experience a disconnection while playing a game, you may attempt to reconnect to AaaJili and resume gameplay. Our system will try to restore your session and allow you to pick up where you left off. However, if the game round has already concluded, you will need to start a new round.

4. Dispute Resolution

If you believe that a disconnection has resulted in an incorrect outcome or unfair treatment, please contact our customer support team immediately. We will thoroughly investigate the matter and take appropriate action to address any discrepancies or issues.

5. Changes to the Policy

We reserve the right to update or modify this Disconnection Policy at any time without prior notice. Changes will be effective immediately upon posting on the AaaJili website.

We strive to provide you with a seamless and enjoyable gaming experience, and we appreciate your understanding and cooperation regarding disconnection issues.